Terms & Conditions
Due to the handmade nature of our products, many items are made to order, and therefore may take up to 2 weeks to ship by shipper you selected. We are not responsible for shipping delays.
Sales in Georgia are taxable at the State tax rate of 8.9%.
Returns & Exchanges
We strive for customers to be completely happy with their purchases. We are happy to assist with questions and details about all items. Due to the nature or our inventory we have a strict return policy. A store credit or exchange is permissible if contacted within 48 hours of receipt of item. Please insure the item fully, pack securely and use a service that provides tracking while in transit, return postage is not refundable. If an exchange/store credit is desired, the shop must be notified within 48 hours of receipt of purchase.
We are always happy to repair any damages due to production issues on our end at our discretion. Please note that due to the nature of materials, some pendants are more fragile than others, which should be handled with care. Many of our materials (mother of pearl, shell, bone, tusks, arrowheads, ooisk, teeth, etc.) are fragile and will most likely break, shatter, crack etc. if dropped or swing up against a hard surface (rock, granite, marble, etc). We recommend wearing mother of pearl short for this reason. Please handle all pieces with care! Thank you!
Each piece of S. Carter Designs jewelry was hand finished and therefore delicate in nature. Please treat it with care to improve its longevity. Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible. Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.
There is a variety of natural variations and differences between materials used. Therefore products may not be identical to imaging you see online. Please remember this when placing your order. Our work is entirely handcrafted and minor differences are natural in the handmade industry.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.