FAQ

What is your shipping and return policy?

Please refer to our Terms and Conditions page here.

I have a question about my order, who do I contact?

Please contact info@scarterdesigns.com.

Do you make custom pieces?

Yes! We would love to work with you on a design if we are able. Please contact info@scarterdesigns.com and we'll get back to you with information and an estimate. 

Do you have an S. Carter Designs storefront?

We do not have a store front but you can find us in boutiques across the country. Please see the list of stores here.

How do I care for my product?

Due to the hand finished nature of our products, some pieces are more delicate than others. Please see our Terms and Conditions page for more information.

I am interested in hosting an S. Carter Designs trunk show, who should I speak to?

We would love to work with you! Please email Claire@scarterdesigns.com for more information.

Who do I contact for Press Inquires or Media Partnerships?

What types of diamonds do you use?

We use raw, natural sliced diamonds. Given the nature of the stones they are bounds to have imperfections which adds to their unique appearance. No two diamonds are alike! 

Where do get your animal products?

All of our materials are naturally shed or an ethically sourced by-product. If you have a question about a particular item, please do not hesitate to contact us at info@scarterdesigns.com.